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CLOUD BASED CALL CENTER

WHY OMNICHANNEL CONTACT CENTER SOFTWARE?

Manage Inbound Operations

Enable your agents to handle queries efficiently with Inbound Call Center Software and provide better customer services over calls and emails.

Intelligently route the calls to most competent agents available in the queue to manage agent’s efficiency and deliver exceptional customer experience.

Manage Outbound Operations

Make your sales proactive with various dialers such as preview dialer and predictive dialer that would increase agent’s productivity.

Auto dialers can easily detect when the call is connected with the customer and when it’s an answering machine thus reducing agent’s wait time.

Ease Of Deployment

ZTS Technology Solutions provides easy to deploy call centre solutions that are highly scalable, flexible and secure, expanding your access to unparalleled call centre services.

Engage with on-premise and on-cloud solutions to suit your business needs and increase or decrease the business size without any hassle.